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Returns

Embroidered items: The sale of all embroidered items are final except in the case of a manufacturing defect or an incorrectly filled order, in which case the item(s) must be returned to iStitch for a  resolution (i.e. replacement, repair, additional discount, etc.) .  Please note, all goods are inspected by iStitch before embroidered.   

Non-Embroidered items: These items can be returned to iStitch within 15-days of purchase, but must be inspected by iStitch for any damage or usage.  Returned items will be charged a %25 restocking fee.

Who is Responsibility: It is the responsibility of the customer to inspect and verify the accuracy of the order (online or manual).  Once approved and submitted, the customer has granted iStitch permission to  proceed to fill the order as specified.  Any mistakes in the order will be the responsibility of the customer and any mistakes in filling of the order will be the responsibility of iStitch.

To return an iStitch Embroidery and Apparel product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at elmort@gmail.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 15 days of receipt of purchase.

Returns for exchange or store credit: must be made within 15 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

ELMort Enterprises LLC, - Returns

iStitch Embroidery & Apparel
862 East Center St.
Pleasant Grove, UT 84062

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